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Cancellation, Return & Refund Policy

1. Cancellation, Return & Refund Policy

Cancellation of booking by customer: If a customer finds some error in the booking and wishes to cancel the booking, he/she has to intimate the Herbs Nutri team by mail or call as per contact details provided on the website. This kind of information to be intimated within 60 minutes from order placed and before delivery is sent to customer.

2. Return & Refund Policy 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the Herbs Nutri website. Following situations may arise:

a) Item was defective

b) Item was damaged during the shipping

c) Product was missing

d) Wrong item was sent by the seller.

We encourage the buyer to review the product listing before making the purchase decision. In case Buyer orders a wrong item, seller may not refund it. Buyer needs to raise the refund request within 10 days from the date of payment realization. Once buyer has raised a return request by contacting us on our Toll Free number or customer care email, seller will initiate the refund or replacement after the required checks. Refund will be settled within 3 weeks once confirmed and would be online or via cheque.

3. Replacement: HerbsNutri.com will accept return or exchange only if the following conditions are met:

a) The tags on the product should be intact.

b) The product should be unwashed, unused and in an undamaged condition.

c) The item needs to be returned along with the original packaging.

d) Digital gift vouchers won’t be exchanged or returned unless agreed between customer care and the customer

In the event the seller accepts the return request raised by the buyer, buyer will have to return the product and then the refund shall be credited to the Buyers account.

The return or replacement of any product delivered by the partner merchants would be according to the terms and policies of the merchant.

4. Cancellation of fraudulent orders: To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, purenutrition.me reserves the right to cancel all past, pending and future orders without any liability. purenutrition.me also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verification's or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, the said amount will be reversed to your account.

The customer may be considered fraudulent if any of the following scenarios are met:

  1. Customer doesn't reply to the payment verification mail sent by Herbs Nutri.
  2. Customer fails to produce adequate documents during the payment details verification.
  3. Misuse of another customer's phone/email.
  4. Customer uses invalid email and phone no.
  5. Overuse of a voucher code.
  6. Use of a special voucher not tagged to the email ID used.
  7. Customer returns the wrong product.
  8. Customer refuses to pay for an order.
  9. Customer is involved in the snatch and run for any order.